Return & Refund Policy

30-Day Trail-Test Guarantee

We built TraiLink for real-world riding, not just the box.

Every order is backed by our 30-Day Trail-Test Guarantee, giving you time to get set up, head out on the trail, and see how it performs in real conditions with your group.

If it doesn’t feel right out there, you can return it for a full refund.

You have 30 days from the date of delivery to request a return.

Haven’t had a fair chance to test it yet?
Reach out, we’ll do our best to work with you.

1. Overview

Our goal is simple: build reliable gear and stand behind it.

We know that gear like this isn’t fully understood until it’s used in the environments it was designed for. That’s why our return policy is built around real-world use, not just timelines.

If something isn’t right, we’ll work with you to make it right.

2. Return Policy

A. Return Window

We want you to have the time to properly experience TraiLink.

You have 30 days from the date of delivery to request a return. Use this time to get set up, take it out on the trail, and make sure it fits your riding.

Return requests should be submitted within this window. After 30 days, we may not be able to accept a return.

B. Eligibility

To qualify for a full refund:

The product must be fully functional
It should be free of significant damage
All included components should be returned

We expect normal signs of use from testing, that’s what the Trail-Test Guarantee it’s for.

However, returns may not be accepted (or may be partially refunded) if there is:

Significant physical damage
Damage outside of normal use
Missing major components

If your item arrived defective or damaged, contact us, we’ll make it right.

C. How to Start a Return

To initiate a return, email us at: support@ratiomotorsports.com

Include:

Your order number
A brief description of the issue or reason for return

We’ll guide you through the next steps and provide return instructions.

D. Return Shipping

We make returns simple.

Once your return is approved, we’ll provide you with a prepaid return shipping label (prepaid return shipping only available from Canadian customers), so there’s no cost to you.

Here’s how it works:

Contact us to start your return
We’ll send you a prepaid shipping label (Canadian customers)
Pack your device (original packaging preferred)
Drop it off at the listed carrier location

To help ensure everything goes smoothly:

Please package the device securely
Include your order number inside the package
Use the provided label so the return can be tracked

We recommend keeping your drop-off receipt until your return is complete.

3. Refund Process

Once we receive your return:

Inspection: We check the device to ensure it meets return criteria
Confirmation: You’ll receive an email confirming we’ve received your return
Refund Issued: If approved, your refund will be processed to your original payment method

Timing:

Refunds are typically processed within 5–10 business days
Your bank or payment provider may take additional time to post it

4. Contact & Support

We’re here to help, whether it’s troubleshooting, setup, or returns.

Email: support@ratiomotorsports.com

If something isn’t working the way you expected, reach out first, many issues can be resolved quickly without needing a return.

5. Policy Updates

We may update this policy from time to time to reflect improvements to our products or processes.

Any changes will be clearly posted here.

Final Note

TraiLink is built for real riders, real conditions, and real use.

If it doesn’t meet your expectations, we want to know, and we’ll make it right.

Last updated: April 7th, 2026