Return Policy

Last updated: December 9th, 2025

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We want you to be completely satisfied with your TraiLink purchase. If something isn’t right, we’re here to help.

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1. Returns & Exchanges

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in original condition

• All accessories, manuals, and packaging must be included

• Proof of purchase is required

 

2. Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items

• Digital products or downloads

• Custom-made items

• Any device that has been damaged, altered, or exposed to water/elements beyond normal use

 

3. Refunds

Once we receive and inspect your return, we will:

• Notify you of approval or rejection

• Issue a refund to the original payment method within 5–10 business days

Shipping fees are non-refundable unless the return is due to our error.

 

4. Return Shipping Costs

• Customers are responsible for shipping costs on returns.

• If the wrong product was shipped or the product is defective upon arrival, we will cover return shipping.

 

5. Warranty Claims

TraiLink devices include a 1-year limited warranty covering manufacturing defects.
Damage caused by misuse, accidents, or unauthorized modifications is not covered.

 

6. How to Start a Return

Email us at support@ratiomotorsports.com

with:

• Your order number

• The item you want to return

• Reason for return

We will respond with the next steps and an RMA number.